FAQ

A Pocket WiFi, also known as Mifi, is a small wireless hotspot that connects to the internet through mobile network (in 4G) and broadcast a WiFi which allow any WiFi enabled device to get access to the internet with a fast and secure connection.My Webspot Pocket WiFi:Dimensions: 127 x 66 x 15,2 mm ( D x W x H )Weight: 150 gBattery Life: 8 hours

Our mobile hotspot will give you full access to the internet. Every usual usage is possible. You will also have access to every data consuming application of your smartphone, tablet or computer :• Receive and send emails• Use maps to find your way• Use applications to find good adresses during your stay• Use Internet to check all usefull information for your travelOur mobile hotspot will give you full access to the internet. Every usual usage is possible. However, due to the high data usage we explicitly advice you not to use My Webspot for :• Streaming (e.g. Netflix, Youtube)• Downloading movies• Software updates• Cloud services (e.g. Google Drive, Dropbox)• Playing online gamesIn addition, we recommend to switch off services like ICloud that run in the background of your device.

Data roaming charges are expensive (they can cost up to 15€ per MB) – with an average 100 MB of data consumption per day, invoice can be really large (1500€ per day).Our solution provides you a service at low cost (9.90€ day for unlimited internet). We have NO ADDITIONAL COSTS or hidden fees.With our solution, you will have a high speed access to internet at a limited cost.

Our pocket wifi packages cover more than 100 countries in the world.Please have a look below to find the list of countries covered :• For Europe(more than 28 countries covered) : Rent wifi Europe• For North America : Rent wifi North America• For South America : Rent wifi South America• For Asia : Rent wifi Asia• For France only : Rent wifi France• For International: Rent wifi GlobalPlease find a detailed map with all covered countries!Due to fluctuations in the signal of our providers we cannot provide any guarantee over the strength of your connection. 4G/3G coverage is available in all 4G/3G compatible areas.

We deliver to your home or staying address. All information on shipping options are available on the page delivery options.*Please be aware that we do not deliver the Pocket WiFi to any kind of Airbnb accomodation. If you are staying at an Airbnb, please choose the closet Pick Up location here.

You can return the Pocket WiFi by mail using the prepaid envelope Or choose to return it by yourself. Detailed information are available on the delivery page.• If you choose a prepaid envelope you can send it back from one of the following countries :

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Luxembourg
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Spain
• Sweden
• Switzerland
• United Kingdom
• United-States (USA)

Please note: the prepaid envelope can only be used for the country you state as returning country in the checkout! For example, if you state Italy as returning country, you can only return the Pocket WiFi from Italy.• If you chose a self-return envelope, we provide you with a protective envelope. You just have to buy a stamp at the local post office to return the hotspot. Let us know if you need assistance.

If you forgot to send us the package, here is the procedure :• Send us an email to let us know that the package will be late.• On the shipping slip: write “1 Euro” for the item value for the shipment, as the custom fees will be charged to you if any.Our return adresses are:Europe :MY WEBSPOT23 rue d'Aboukir75002 ParisUnited States (USA) :Next Level Resource Partners – My Webspot600 W Bayaud AvenueDenver, CO 80223United StatesMexicoMY WEBSPOTPaseo del Sol – MZ 7_LT – 1502 INT 2Supermanzana 309, Benito JuarezQuintana Roo, C.P. 77565MexicoPlease note that the pocket wifi needs to be sent back to the same region where it has been delivered.

Find adetailed list of all available mailboxes in Europe's biggest airports from where you can send back the Pocket WiFi.

We provide a full secure payment process (through Paypal and Stripe). We accept MasterCard, Visa, CB, JCB, American Express and Paypal Accounts.

If you wish to modify or cancel your order, please contact us by e-mail or by phone.Fees related to the modification or cancellation of your order:• Any modification of the order is free, as long as the information is received more than 5 days before the start of the rental. After this, you will be charged shipping and returning costs if the device has been already shipped, plus 1 rental day,• For any cancelation made more than 7 days before the rental starts, we will only charge you 10 euros as processing fees, However if the device is already shipped you will also be charged for shipping and return costs• For any cancelation made between 1 to 7 days before the rental starts, you will be charged for 2 days of usage and 20 euros as processing fee,• For any cancelation made during the rental period, you will be charged 30% of the rest of the rental. Any claim or request for refund must be made no later than 10 days after the end of the rental period. No claim will be taken into account after this period

The deposit for our device is of 180€. The deposit is debited from your account only if you do not return the device.When an insurance is taken for the device, the maximum amount debited in case of damage or loss is reduced to 90€.

Insurance is available as an additional option for your rental. It covers you for damage, loss (including theft) of all equipment, by reducing the amount of the deposit to 90€ (instead of 180€).

You can connect up to 5 devices at the same time on a Pocket WiFi (Computer, tablet, Phone, etc.). The connection speed is then shared between each device.

The battery in use will last up to 8 hours for 4G hotspot. We recommand you to charge it everynight.We also propose additional battery if you are planning to travel during long period without charging the hotspot.

We provide a 4G-LTE connection in all the countries included in our coverage (when and if available). The speed of the Pocket Wifi depends on the network coverage; when it is connected to 4G-LTE network, the download speed can be up to 100 Mbps, and the upload speed around 40 Mbps. When 4G is not available the Pocket WiFi connects to 3G.4G Network is available in most important cities that we cover.

Our partners imposes us to reduce the speed over a certain consumption in order to prevent anormal use of the Pocket WiFi.However, our plans offer a large fair usage in order to ensure a comfortable use.• For Europe, USA & Canada fair usage in 4G/LTE is 1GB per day.• For South East Asia (Korea, Hong Kong, Vietnam, Thailand, Singapore, Malaysia, Taiwan) fair usage in 4G/LTE is full unlimited.• For Mexico, fair usage in 4G/LTE is 2GB per day.• For the Rest of the world, fair usage in 4G/LTE is 512MB per day.Once you reach the limit, the connection speed will be reduced to a maximum of 512kb/s, but you will still be able to use your Pocket WiFi and connect to the internet.

CG Communications SAS, doing business as My Webspot (www.my-webspot.com), recognizes the importance of your privacy. This privacy policy tells you what personal information we collect and how we use it. My Webspot may change this privacy policy from time to time, in its sole discretion, as discussed in section '9. Changes to This Policy' below. By registering an account or otherwise using or visiting any My Webspot website, application, product, software, tool, data feed, and/or service (collectively the "Service"), you understand and agree to the terms of this policy. Please read this policy carefully.This Privacy Policy was written in English (US) and may be translated to other languages solely for the convenience of our Site Visitors. In all cases and specifically if a potential conflict between versions arises, the English version of this Privacy Policy controlsMy Webspot is committed to your privacy. This privacy notice explains how we collect, use, disclose, retain, and protect your personal information. More informations on legal policies

The General Data Protection Regulation (GDPR) is a regulation designed to help citizens and residents of the European Union (EU) protect their personal data by specifying how such data may be collected, processed and stored. At My Webspot, we're fully compliant as of May 25th, 2018 My Webspot and our services, Todoist and Twist, are fully compliant with the GDPR as of May 25th, 2018

We may collect personally identifiable information when you specifically and knowingly provide it to us, for example when you sign up for our newsletter or chat, create an account, request more information on our contact us page, respond to a survey or questionnaire and provide personal information such as your email address, name, phone number or other information. Where applicable, personally identifiable information includes personal data as defined in applicable law.We will never sell or give your personal informations to other companies, excepted My Webspot's partners to offer our service. More informations on legal policies

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us directly at gdpr@my-webspot.comor find more information under section '7. How Does A User Change Or Update Information' on the page legal policies